Find everything from minimum spends and product information,
to shipping times and payment methods.
We’re here to make sure every order runs smoothly, but if there’s anything you’re unsure about, take a look through the topics below. And if you still can’t find what you’re looking for, don’t hesitate to get in touch.
- Are any of your products tested on animals?
- How long will Directions Hair Colour last?
- What do I do if my colour goes wrong?
- Can I use your product when pregnant or breastfeeding?
Shipping & Tracking
- Delivery & Shipping
- What if my order hasn’t arrived?
- When will I receive my delivery?
- Country-specific customs